Angela María Cañón Piñeros
Director of AI Service Design
MSc in Communication Design, Politecnico di Milano. Thirteen years designing service experiences across four continents. Trilingual.
Angela designs the part of an AI product that everyone forgets about until it goes wrong: the journey. How a feature fits into a user's day, how it onboards them, how it handles edge cases, how it recovers from a wrong answer, how it hands off to a human, and how all of those pieces hold together as one coherent experience instead of a chat box bolted onto a website.
MSc in Communication Design from Politecnico di Milano, with additional training in innovation management from Universität Leipzig and a specialization in DesignOps. Thirteen years designing service experiences across Bogotá, Milan, Chandigarh, and London, six of them directing the Communication Design program at Universidad El Bosque. Holds AWS Partner Cloud Economics and Technical accreditations. Trilingual across Spanish, English, and Italian.
Layer in the stack
Experience